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The holiday season brings a significant surge in demand for customer service, driven by the rise of online shopping. Businesses increasingly turn to artificial intelligence (AI) and automation to bridge the gap in support during these high-pressure periods. With AI-powered tools like chatbots and automated systems, companies can handle demand spikes effectively without compromising performance. Let’s explore key strategies for scaling AI in customer service to ensure smooth operations during the holiday rush. The holiday shopping season, particularly Cyber Week, generates massive web traffic.

Generative AI (GenAI) has the potential to transform enterprise operations by driving automation, boosting efficiency, and fostering innovation. However, its implementation is not without challenges, particularly around data privacy and security. According to Gartner's Generative AI 2024 Planning Survey, 39% of data and analytics leaders identify data protection and privacy as major concerns. What fuels these challenges? Traditional data management practices, characterized by fragmented data sources and siloed governance protocols, are proving inadequate in the era of Large Language Models (L

Branding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly impact brand perception and loyalty. Yet, companies often overlook the connection between brand image and the customer service experience. By implementing a cohesive branding strategy in the contact center, businesses

Roy Akerman is the co-founder and CEO of Rezonate – creator of the revolutionized identity-centric security platform, and the former chief of cyber defense operations for the Israeli Government and for Israel’s critical infrastructure (2001-2017). Prior to Rezonate, Roy served as VP of Product and Innovation at Cybereason, responsible for growing 3 new business lines on cloud security, mobile defense, and XDR. Roy is leading product incubations and new business initiatives, fusing the practices of advanced Technology, Psychology, and Business in forming new disruptive products and anti-discip

With the holiday shopping season approaching, e-tailers are gearing up to take advantage of major shopping days like Black Friday, Cyber Monday, and similar events. Social media trends highlight that livestream shopping has become an effective tool for driving holiday purchases and engaging audiences. Through live video shopping, this trend brings excitement to buying products, discovering influencers, and connecting with brands, increasingly positioning it as a mainstream shopping experience. Live commerce, a recently popular shopping approach, combines entertainment and purchasing, allowing

Web3 technology has transitioned from being a buzzword and speculative trend to a transformative force shaping the digital landscape. As we approach 2025, Web3 is set to redefine business models, offering unprecedented security and transparency through decentralized platforms. But what does this future hold, and how can businesses, especially in the B2B sector, harness the power of Web3 for sustained success? Let’s explore the key trends, challenges, and opportunities Web3 will bring in 2025. Web3 technology has transitioned from being a buzzword and speculative trend to a transformative forc

The healthcare system we inherited was a reflection of stagnation. Outdated systems and inefficient processes had become the norm, leaving healthcare professionals in a constant struggle to meet the ever-growing demands of modern medicine. This environment was not only challenging for providers but also frustrating for patients. Inefficient, archaic practices highlighted how far healthcare had fallen behind compared to industries that had readily embraced modern technologies. Over the past decade, we’ve seen a shift toward enhancing user experiences across industries.

As we approach 2025, the technological landscape continues to evolve at an unprecedented pace. The rapid development of emerging technologies is poised to revolutionize industries ranging from transportation to healthcare over the next decade. Innovations like causal AI and next-generation large language models (LLMs) are set to transform traditional methods, enabling businesses across sectors to make accurate, data-driven decisions derived from experimentation and insights. In this exclusive AITech Park article, we explore the perspective of Mridula Rahmsdorf, CRO at IKASI, on how the coming

Data breaches and cyber threats are becoming increasingly common in this digital era, and protecting valuable information is the top priority for data-driven organizations. To curb the constant issues of data being compromised, lost, and misused, a Data Protection Officer (DPO) and their teams can implement a data loss prevention (DLP) strategy and tools that will continuously monitor and analyze data to identify potential violations of security policies and stop them from evolving. In this article, we will take a closer look at the seven steps of DLP strategies and tools that will help in en

Generative AI – a technology wonder of modern times – has revolutionized our ability to create and innovate. It also promises to have a profound impact on every facet of our lives. Beyond the seemingly magical powers of ChatGPT, Bard, MidJourney, and others, the emergence of what’s known as RAG (Retrieval Augmented Generation) has opened the possibility of augmenting Large Language Models (LLMs) with domain-specific enterprise data and knowledge. RAG and its many variants have emerged as a pivotal technique in the realm of applied generative AI, improving LLM reliability and trustworthiness.